I hate to leave a bad review but my experience wasn't all that great. Mt order was placed on the 7th of August, as of the 14th of August I still had not received my item. I reached out via TicTok and via the website help section, I did not receive a reply through TicTok and finally on the 16th of August received a reply stating that my order will be sent out with other orders from the following day (the 17th), I replied to that message asking will there be a new tracking number and received no answer. I gave it a few more days with no reply I caught a live on the 20th and asked if my order number could be checked in which it was, I was asked did I receive a tracking number I replied No in the sense I thought I would be getting a new one. The same tracking info was sent to me and giving the same message stating the item is waiting for drop off to be sent to me. On the 20th I sent another message stating this information, and the response I was given stated that my order was sent out the day before which would have been the 19th on a Wednesday and that the tracking info should update sometime on the 20th. I checked to see if there were any updates on the tracking and NOTHING was updated which again meant that the package had not been taken to USPS to be shipped out. Shipping info finally updated on the 22nd of August so from the 7th to the 22nd I had been waiting on my purchase and the information given to me was just straight up INCORRECT information and that's unacceptable, I would have understood if I was told "I'm sorry I've been backed up with orders" or something of that nature instead of being told a lie more than once. I thank you for my product though, and I pray you get better with being truthful with your customers it goes a long way.
