Listed below are some questions most commonly asked by our customers when purchasing products from Diamond Defense LLC.
If you have any other questions that are not listed below, please send us eamil at firstname.lastname@example.org and allow 24 - 72 business hours for a response.
How long does it take to process orders? Once your payment is confirmed it takes 3-10 business days for your order to be processed.
How long does shipping take? Shipping usually takes approximately 1 - 5 business days. Depending on the method you choose during checkout.
Do you ship internationally? Yes we do, however certain products like pepper spray & tasers can not be shipped internationally.
Do you offer pick up?
We do offer local pick up. If you’re located in Houston, Texas & want to pick up when checking out choose the pick up option.
What shipping carrier do you use?
We ship threw USPS international orders are threw USPS & DHL depending on the shipping method you choose.
What is rush order?
Rush order is for if you need your order ASAP It will be processed & sent out within 1-2 business days not including weekend’s or holidays. There is a extra fee for the service.
Can I customize my keychain?
Yes you can, in our build your own Keychain sections you can also choose to add items on to Pre- made Keychains.
Do you offer pre orders ?
Unfortunately at this time we don’t.
My packaged came damaged what do I do?
Please contact USPS & file a claim.
Do you offer refunds?
If you request a refund before your order is sent out you order will be refunded.
If you request a refund once your order is in transit or has been delivered. You the customers will be responsible for covering the shipping fees to return the order. You will have 3 business days after your order is marked delivered to provide us with a tracking number that shows movement or a estimated delivery date indicating that the delivery carrier has possession of the package.
You will be refunded minus the shipping and handling feed once the package is back in our possession. However if there is any damaged or missing items you will not be eligible for a refund.
If you don't provide us with tracking within 3 businesses day you will not be eligible for a refund NO EXCEPTIONS!
If it’s a digital or physical product once it’s sent it can no longer be refunded.
Do you offer returns?
Returns are excepted under certain circumstance please refer to our return policy & process section for more details.
Do you offer wholesale? Wholesale is coming real soon, but for now our vendors list is available for purchase if you’re looking to start your defense business ASAP.